Hello everyone. CoinMarket.io is alive and kicking, we have now been in business since 18. Jan 2014. Seeing that our first thread is getting quite heavy to read and crowded with support requests, discussion and coin suggestions, we are making a new thread and closing the old one. Development is ongoing and moving ahead at a steady phase. The team now consists of 3 members and we're hiring additional people.
Overall, we had a very good launch and we feel the community has been supportive and understanding. In addition, we would like to thank our users for trusting and helping us develop our service. Volume (4750 BTC in 3 weeks) has been amazing for a new exchange and the system has held up very good for its maturity and development. Considering that we are handling 5-10 times the volume we expected in the timeframe, we are doing pretty damn well.
Please keep in mind that this is a raw, untested version of the software. Anything can happen, so use it at your own risk. Ofcourse we are doing our best to fix bugs quickly and improve the exchange, but no guarantees of reliability or correctness are provided by CoinMarket.io As always, if anything happens, we will pause trading and take site the offline for as long as needed, to provide the best possible service and maintain our integrity in the long term.
Our software is configured to crash (stop execution) on any unexpected condition. This is for your own protection. Any downtime shorter than 5 minutes should NOT generate a post on this thread.
CoinMarket.io will bring every feature that you expect from a professional exchange. We will have unseen innovations aswell. Some spoilers: websockes-based realtime interface, live chat (trollbox), graphs with options, trade APIs and unseen security features such as opt-in 3-factor authentication (three factors, not two).
APIs are under development and we have started working with other sites in the community. The following sites are using our APIs to get the data: coinwarz.com (working) coinmarketcap.com (working) cryptocoincharts.info (in progress)
We aim to provide a service that is fast, reliable and trustworthy.
These guidelines are for our users benefit primarily, but they help us lighten the load on support also. Time that is much more valuable spent on development...
The account: Use a real email address from a well-known and tested provider. Gmail works flawless. Use a strong and unique password. Check that good old spam and trash folders for missing email. Even the best password in the world isnt secure if you have a infected device.
A transaction: When experiencing delays with deposits to the exchange, check your wallet and make sure you have enough confirms. 0/unconfirmed means that the blockchain does not have the transaction. In that case, it is never an issue on our side and always an issue on your side. Always double check the deposit/withdrawal address. If your account has problems getting our email, dont use it (create a new one, we can manually confirm your withdraw requests). As we are still BETA, please do not store your life savings at our site. We are not a bank. Do not panic if something goes wrong. We do not want to steal anything. Transactions can on rare occasions get stuck - we have always sorted them out manually per request. This thread will help with this.
The site: Our Terms of Service Should you come across anything strange, unsecure or bugged - we want to hear from you. We have a small but very dedicated staff that will help you. We are expanding the team. The software is in a beta stage (provided on a as-is/best-effort basis) and the only way that it can be perfected is public testing at this point. Take note of time, username, incident or screenshots and provide as much detail as possible if something unexpected happens.
This thread: DONT post coin suggestions here. They will be deleted on first sight. This is a self-moderated support thread. All resolved support requests and offtopic will be deleted. Try to be constructive and polite towards everyone - we want a friendly atmosphere.