Hi there,

I will try getting touch with Cloudbet on this channel as well, because their support team apparently has no intention to help me. Or better said they keep telling me the same for a month now. Making the long story short, I deposited on my account, managed to increase my balance with some winning bets, then from one day to another I was not able to login. I did not even requested a withdrawal... Right after, got an email to prove my identity with some documents, and as requested I've sent everything they asked me for. I was told the verification usually takes no more than 7 days, but in some cases could be longer. I said OK and was waiting patiently, albeit did not really understand why my account should be suspended for this time as I wanted to place more bets. All this happened on the 8th of February. I asked for an update 10 days later, but nothing. I am not a newbie bettor, I have fiat accounts with the largest online bookmakers where an ID verification takes maximum 48 hours. What are you doing with my documents, analyzing them pixel by pixel, one pixel every day?! How long should I wait to get back the access to my account?

Your site is pretty good with large selection, decent odds, the wagers are graded quickly, I thought I've found a new favorite for myself, but this bad experience raised questions...

Regards,
Daniel