As a man of my word I will say I just received my full withdrawal as was promised. I guess i got confused when i saw the -10 credits it was apparently just a glitch. I got everything I was supposed to and even won a little. All is well, play with confidence. Sorry for all the confusions.
At least you're actually winning. What do you play, poker? Unless you luck up and hit a few high paying rounds with their slots, it's impossible to win. I've played enough there now that I can say with confidence that something isn't right with their slots.