Is there a problem with your payout system? I request a payout earlier and the transaction is failed. It seems like the wallet is out gas.
Where the payment system failed. I don't understand what you mean with the payout request. Automatically the winnings were paid immediately. If a problem arise, then it should have happened at the time of withdrawal or by the time of deposit. No offense, I'm used with the site and hasn't encountered any payout issues yet.