I don't mean to think negatively, but I feel there is a fraud on the exchange, if a serious exchange makes the crypto market, honesty and trust are the main goal, if the exchange cannot be accessed, this is enough to make traders suspicious, you have to think again many crypto markets are competing in this era.
Purely scam this website of inactivity and they don't have any proper terms and conditions of this site. Sometimes fraudulent activities are occur in this forum so we must take action against the scam exchanges.