User Prominence received full refund for 24 hour rental, even though errors were caused by misconfiguration on the user's end, and a significant amount of mining occurred for the user. We will stand behind our product, even when it is not our fault.

Refund was received within 1 hr of receipt of BTC refund address.

For future users, please keep in mind, that we keep this forum open on multiple computers, to allow us to check it frequently thoughout the day. Just because it claims we are online, simply means one of the many computers we use to monitor this service is online, not that we are actively viewing it at the time. Please be patient, we will return your message within 24 hours at most, although even in this case, we replied to the user within 1 HR. We are not a scam, as seen by the hundreds of rented hours that we have provided on our rigs.