Good morning all,

@germanszaky - I've passed your details on to our support teams and asked them to respond to you directly with an update.

@raven7886 - Your feedback is much appreciated, and I'll pass it on to our teams who are currently working to improve our service in that regard.

@ftp_1988 - Our support teams are the only ones able to advise you on a timeframe for security checks. If you are still waiting after the seven day period you have been given then please PM me here and i'll escalate the issue to support team leaders. 

@malikuniversity - Thanks for getting in touch. I've just spoken to our support teams and it appears that you placed a five line acca/parlay and two of the selections didn't win (Calgary and Toronto) which meant the bet was graded as a loss.

@bbc.reporter - I've spoken to our teams and unfortunately we won't be able to lower the min stakes on GoT lines due to them being high risk outright markets. 

Thanks, and have a great day!

Ronnie @ Cloudbet