Morning all,

@germanszaky - Apologies again for the wait, I'll pass on your message to one of our support team leads and ask them to investigate the delay now for you.

@davinchi - While I can't comment on another player's account, I can say that the KYC process requires specific documentation that needs to be provided. Without this we are unable to complete the checks necessary for verification which will cause delays while we reach out to request the correct information.

Thanks,

Ronnie @ Cloudbet