Mux, I'm the owner of Rig #631. This rig has not yet been built, but I went ahead and set it up in Betarigs so that I could just "flip the switch" to "Rig is Ready to Rent" and be all set.
Last night I went back in and reviewed my pricing, and also added three more rental time periods...3 hour, 6 hour, and 12 hour. I did not change the status indicator at all.
Imagine my surprise when the rig still hasn't even been built yet, and I get an email saying that the rig has been rented. WTF? Apparently when I edited my rig last night, Betarigs bugged out and decided to flip the flag to "Read to Rent" even though I never touched that option at all. Even worse, there is no "cancel rental" or "refund money" option, so what am I supposed to do for my renter?
I understand your site is in beta mode still, but this impacts my reputation. Can you please institute a fix?
Hello,
First of all, you have the option right now to communicate with your renter and to tell him that it was a mistake and you agree to a refund -- and then please open a ticket and I'll process the refund to the customer.
According to logs, your rig connected for the first time at 2014-02-08 20:23:43 UTC. If you used the "Rig not available for renting" option, then it would be marked as "down for maintenance". If you didn't, then it became available for rent as soon as the rig connected. And indeed, someone rented your rig at 21:44 UTC today.
That being said, there was a hidden way for users to rent a rig marked as "down for maintenance" -- but it was hidden, and it would be weird for a user to rent a rig marked as down for maintenance. So it could indeed be my fault if a user used this hidden way. Anyhow they cannot any longer.
Cheers!
Mux