@gokhanata

Today we sent you email with details as it was promised.

As we mentioned the nature of this matter makes it necessary to be discussed directly with the user. Please note that each case is individual and sharing data publicly is prohibited for us by the law, therefore we cannot display the facts here.

We would like to inform all users that no general issues reported and related to deposits and withdrawals on users’ BitBay accounts proves that it is an isolated case.