The e-mail they sent was disgusting. Not even a single apology in it. It's as if they think they did nothing wrong, when their incompetence was extreme. I got the impression from the email that they want to go on as if it's business as usual. And they don't care about the customers. Did anyone else get this impression? I am not going to use cryptopia for any trading.
What should they apologize for?
That some shitty dev made some shitty code that got exploited?
or that you left your coins on an exchange and not in your private wallet?
I think they handled this quite well.