I could not find if anyone suggested OP to move it in the Scam accusations board. I would suggest OP to move it there to get more attention.
@gokhanata
Today we sent you email with details as it was promised.
As we mentioned the nature of this matter makes it necessary to be discussed directly with the user. Please note that each case is individual and sharing data publicly is prohibited for us by the law, therefore we cannot display the facts here.
We would like to inform all users that no general issues reported and related to deposits and withdrawals on users BitBay accounts proves that it is an isolated case.
Have you resolved the case yet? Since it's posted here, we are going to watch the case. I would suggest to solve it as quick as you can. I already see a tag however I am going to tag you too.
I will remove my tag once the case will be resolved. Sorry for any inconvenience. I hope you satisfy your customer and I remove the tag.