They have a representative here, but why they are not posting any update here, people might think that the project has been stopped or paused and will not resume and of course the questions about refunds this should be resolved first before they think of relaunching their ICO
I agree, and this is important. If there are any deviations, the team can not just disappear, plunging into work. And important questions should be closed in a short time if the team does not want to lose the interest of the community. They must be timely in this.