SwC is happy with the level of support being given now. We usually reply to support mails in only a few hours and the staff that manages the support channel does a great job giving correct and helpful responses.
This is the main (one of mains) factors to build up a strong, and reliable site.
Without support, or too late support will force gamblers, users to gradually leave the sites, and migrate to others, especially old gambling sites.
In a word, the SwC team have supported users well, so far.