Wait for next week, they do not work in weekend. You will get back your ETH.
What the hell you are taking about. This isn't not first scam accusation against them. They just answer some typical reply on every accusation. An exchange should not wait for weekend. Their priority should serve to users. But they aren't friendly enough. Although I tagged them and also other DT tagged but their reactions isn't enough friendly. They really don't want to solve any issue. They are just scamming people's.