querida senhora,
 
Please, be so kind to provide to us or to the authorities the following documents:

A valid picture ID
A selfie with your ID and a paper with a unique phrase we will provide to you (please open a ticket in order to obtain it)
A recent proof of address
Fill out all information requested online from your account (please open a ticket in order to be able to do it)

Upon receipt of the above information, if all the documents requested met the above criteria, we will release funds in one business day.

Please note:

All above documents must be in the name we do have on file
Even if we will consider a legal action against you for defamation, we will not further hold your funds if the above requested are satisfied

Thank you