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Repeating the same thing all over again won't make anything move in the right direction.
Why not wait for her to answer to my question.
Regarding the amount involved it is perfectly possible that the owner used a fake name. However this shouldn't make it impossible to recover the funds.
It should have been very possible and very easy for the OP to recover the funds in crypto (not FIAT) but the Rock Trading have a personal vendetta against the OP. They have deliberately taken a stance of stubbornness because the OP started this thread.
eliale / Andrea Medri is trying deflect attention away from the key fact. The change of wording in the TOS does not help his case at all because a senior board member of their scam exchange sent an email to the OP stating KYC was not mandatory as per the email sent on 21st August 2018 and mentioned in the OP.
They should have allowed the OP (and all their users the option) to simply comply with KYC in order to keep using Rock Trading as a service or they should have allowed the OP to withdraw non-FIAT funds to a wallet out of Rock Trading and then close the account.
They used this opportunity to selective scam the OP (and maybe several others) but at least the OP came here looking for help, that thankfully in-turn helped bring the whole matter to light.
From what I read in previous posts, the OP has sent all documents to the Arbitration Team and they are looking in to this matter but only the OP can clarify the issue related to it.