Hi,
please join our discord
https://discord.gg/7Uee6PYIn support channel you can find support bot, just type !help and follow instructions
You will receive funds shortly, if not, you may reach out to any admins in that server
Thanks,
Hello, I'm a new user of your exchange
I made a deposit in the address my dashboard has provided
but until now the balance is zero but in the explorer, it was already confirmed