Please note: The name on the bank wire must be correct otherwise the bank is returning the transfer. This is a basic rule in AML.
To me you are desperately looking for reasons to hold that money back. If op proves ownership through signature, AML requires you to exactly nothing and you are legally entitled to release the funds.
PS: I cannot post private correspondece with Susana on a public chat as you can understand. But they are quite clear about it ... at least back in 2013/2014
With her approval you could.
Why we should "desperately" hold 35k euro when we have been in business since 2011 and processed thousands of bank transactions ? No, we are just looking to find a solution which is legal and, at the same, time guarantee customer funds.
About Susana approval, yes I agree with you. If she is going to provide us requested docs and give us a written approval to publish her correspondence I'll be glad. But, by know, if she doesn't want to provide docs for 35k euro, I doubt she'll do it for some mails...
However, correspondence is available to authorities upon request.
Thank you
PS @jolly : is a mercenary paid by customers to defame people as per the post of the following moderator:
https://bitcointalk.org/index.php?topic=5025233.msg50340436;topicseen#new