Traidsatoshi trolls continue to spam their own topic to hide all reasonable posts and complaints:
https://bitcointalk.org/index.php?topic=1691388.500
It is enough to read reviews about this exchange: Tradesatoshi have the worst possible rating in terms of cryptocurrency asset security.https://bitcointalk.org/index.php?topic=1691388.500
Yes, this is true. They are getting more and more "amazing" reviews.
So many, that Tradesatoshi is afraid that all this scam is coming out, so the moderators ask users not to publish any responses of support and even the numbers of tickets in public places, like discord.
It is very easy for a scammer to imitate admin and mod usernames .
Publishing your details in a public place allows scammers and phishers to target users.
For instance:
If you publish your ticket number and details - it can be used on the site to potentially "recover" an account.
A scammer can also use the details they read elsewhere to imitate exchange staff.
For this reason most exchanges will only deal with support tickets submitted through their site. It is an industry wide practice.
Thank you for the response, but these are all obvious general statements. And they do not take into account the situation.
None of the users posted important personal data there, except for some very slippery support responses.
After that the moderators became very concerned about the safety of personal information.
Above there are two support responses, and it's totally clear, that you won't be able to recover any of mentioned accounts, using only them.
And this is why users are forced to seek help in discord/bitcointalk/etc.:
