How do you know that they didn't delete the info that they were referring to ?
I haven't traded on Tradesatoshi for more than a year but when I had a look at the conversation on discord that the screenshot is from it looked like some of the conversation had been deleted.
...
No doubts, they can delete everything they want: even user's complaints - i saw this in real, but this was too fast to make a screenshot.
Just one example from one coin-community:

You can consider it only a concern for the safety of information, while i can see their reluctance to make public some of the support responses - no problems. Both can be true to some extent. This is a secondary issue and i'm not going to turn it into the flame anymore.
While users can publish such evidences of fraudulent activity, it's ok:
https://bitcointalk.org/index.php?topic=5118992.msg50333915#msg50333915https://bitcointalk.org/index.php?topic=5118992.msg50347951#msg50347951This is interesting... can you give us some transactions or addresses where this happened?
I did see the screenshot where they were using a 1 sat/byte fee, and that transaction was
confirmed.
Are you still wondering, how this transaction was confirmed? I have an answer for you: user have simply spent his own money to confirm it.

So this is how Tradesatoshi new "
low withdrawal fees" are working. Amazing, isn't it?
Thanks, nutildah. I think this deserves to be written in bold. I'll also add this to the first message in the topic:
The main problems with this exchange have to do with the fact that they are not accountable to anybody for anything. They aren't a registered business, they don't have any sort of licensing, and nobody knows where the owners or operators are located.
They started demanding KYC from all users after their company was dissolved, which is beyond weird. If they're not a real company, why do they need KYC? They aren't reporting to any government, they're not paying taxes; they're just a rogue operation who depend on either the loyalty of their user base (rapidly dissipating) or the naivete of new users to keep them going.
TradeSatoshi is down to $46k in trading volume per 24 hours; at a 0.1% fee this means they are only making $46 per day on trading fees. As huge withdrawal fees wasn't working in their favor, I believe they had to resort to the sudden KYC-for-everybody manuver as means to generate additional revenue. Plus, as I mentioned before, reputable exchanges don't use this as an excuse to with-hold customer funds and block them out of their accounts, even if it says they could according to their terms and conditions.
Its just bad business all the way around and potential users need to be warned about their practices.