Ninjastic
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Board Announcements (Altcoins)
Re: [ANN]BANKERA - the Bank for the Blockchain Era
by
SP!
on 31/03/2019, 11:40:50 UTC
Quote from: n2004al on March 31, 2019, 11:20:16 AM
Quote from: SP! on March 31, 2019, 11:16:52 AM
Quote from: n2004al on March 31, 2019, 06:35:47 AM
Quote from: SP! on March 30, 2019, 09:20:52 PM
Quote from: n2004al on March 30, 2019, 04:03:50 PM
@Bankera. Could you please answer to this problem?

A my friend had ordered a plastic card time ago at spectrocoin and then her card was frozen like all the other cards. When was frozen at the card were about 1000 us dollar. My friend begin the war of emails with spectrocoin and with adwallet. Finally about three-four week ago adwallet accepted to give the money back and since the card was ordered at spectrocoin write to my friend to tell spectrocoin to make a simple request to them in order that they give the money back. After this request and the cashback, the money could be added at spectrocoin accounts of my friend. There are three week that my friend has forwarded the email of adwallet to spectrocoin asking to spectrocoin to make the request of cashback and no one has answered. NO ONE ANSWER.

Could you please resolve this puzzle because are not few money? I don't want to make accusations but 1000 us dollar are not few money.


I can only speak from my own personal experience, but I have never had any issues with SC Customer Support for all my private matters.  They are very helpful and resolve them immediately.  Who did you speak with at SC?

It is not my case so have no much data. It is the case of my friend who has no account here. I know that SC have not answered. Not the live chat but the structure who is responsible to solve the problem.


You are a good friend to take up his case, although it really is important that they sign up so that they can pursue it personally.  I don't think anybody at SC will give out personal information to a third party no matter how good your intentions are.

I have found Live Chat at SC to be excellent, so they should definitely be able to help the person directly.  I would be surprised that this isn't resolvable given what you have said, unless there is more to the story obviously.

This problem cannot be solved through the Live Chat. As for the information the only one I want is to have answer to this email sent more than 3-4 weeks ago. It is not normal to not answer and create doubts.


I understand that.  There has to be more to the story in my opinion, because I cant think why they would engage with them on Live Chat for example, and not reply to their email.