First of all, they need to stop asking for the KYC from all the users. If I am a small time crypto user trying to sell my $10 worth of altcoin, then I have to go through this irritating KYC process. Do you think that is fair? KYC should be made mandatory only for the high volume traders. And secondly, they need to lower the withdrawal fee. Most of the exchanges are charging a fee of BTC0.001 to withdraw the coins, which I think is very unfair to the small traders.