Anyway, because there is now an Arbitrator, we should all wait his contact.

As I wrote before, the OP should request an update of the procedure in order to try to speed up the resolution.

As a matter of fact, I authorize the OP, if she is willing to do so,  to freely post here the request she made to the Arbitrator (without her sensible information obviously) in order for all of us to be up to date.

Thank you