Hello,

I confirm that a case was opened with the ODR by the OP as suggested on our TOS.

However, the ODR suggested to the OP to chose an entity capable to pursue the case and, among the suggestions the OP chosed the Italian Arbitrator which is very good in my opinion.

But, as of today, the Arbitrator has not been in contact with us and, this is quite strange. This is why we are willing to wait till the end of April, in order to give some extra time to the Arbitrator before filing a report with the Italian Police.

Thank you