But it does make me wonder about how desperate it's going to become if there's another proper bubble. Last time it nearly finished off even the biggest operations and I've seen little mention of them making plans if it happens again.
i recall both coinbase and kraken rebuilding their engines to handle much bigger scale in response to the 2017 outages. that's definitely a good thing for USA residents because there aren't many legit fiat gateways. there's gemini too but they have high fees and disappointing volume.
their new engines haven't been put to the test yet re another bubble like 2017 though. so we'll see!
on the customer service side, one would hope these exchanges have learned their lesson after the endless ticket queues of 2017, but it's probably hard to time these cycles right. they're either bleeding payroll during low volume periods or unprepared for the hype season.