best thing to do is to contact their live support in the site cause waiting here may take few hours and support usually reply instantly , you can find live support at the bottom left corner
it's weird tho cause I never waited for any of the deposits I made , all of them got credited instantly after I sent so there must be a technical problem going on
Bitcoin dropped just enough to get the deposit balance bellow 0.001 btc ,which is their minimum, so it was my fault. all fixed now.