Hello guys i have a problem.
Two days ago i sent deposit from one exchange to another but transaction failed to be mined on etherscan due to OUT OF GAS.
Here's the link:
https://etherscan.io/tx/0x921d033415d9a010d6801cb6d5e313ace73df1d6854a1aa224dd1429f708c4dbWho can help me here,i contact exchange for refund but they say me this:
Dear Customer,
You made a deposit with a smart contract.
In this case, the funds have been lost.
We cannot offer you a refund
If the deposit comes from a smart contract, the funds do not go to our exchange.
That is why we can not operate these funds .
I realy dont know what can i do and dont know where is my deposit.
Some help?
Thank you
Which two exchanges were you using to transfer the ETH? This is the first time I am hearing about this kind of issue.
Shouldn't your ETH (minus gas fees) stay in the address if a transaction failed?
I sent from p2pb2b exchange to mercatox... I contact support from p2pb2b and they told me this:
Dear Customer,
You made a deposit with a smart contract.
In this case, the funds have been lost.
We cannot offer you a refund
Dear Customer,
if the deposit comes from a smart contract, the funds do not go to our exchange.
That is why we can not operate these funds .
We did not receive funds for this transaction. We can not operate them.
Now i want to know where disapear my deposit and can I get my deposit back to wallet.
who can i contact for this?
Thank you for answer