We see that the user is faced with a problem that should not have occurred on the instant exchange service. Therefore, we talked about the benefits of our service.
Should've done your promotion better imo.
On the other hand, i didnt experience any errors or problems with Changely when making some instant swaps to other coins thats
why i cant tell specific time frame on how long they would resolve it out but i can assure that they would able to resolve that out.
User experience certainly plays a part in how you trust a service. I've seen several problems with Changelly from many users in this forum. So Changelly is questionable at one point or another.