Kindly stick with your support ticket, we'll advise you the best possible solutions.
Don't advise him the best possible solution, just give his money back! And that is the best possible solution. I instantly hate a service that wants to operate on bitcointalk but also don't want to keep their operations transparent. If you're taking a conversation away from Bitcointalk that means you're hiding something. Negative feedback left.
Hello,
The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.
We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.