I am trying to communicate with their support staff. But they only replied to the email sent to me KYC, and then there was no news.
I really don't like KYC for gambling sites nor I support it by any means.
I deposited
x amount, I won
y amount,
x+y=my withdrawal amount. Then why there is a need for KYC by blocking a user account?
If someone has broken rules then kick them out by giving their deposit back. Simple!