I just weird, is it difficult to solve a problem? Also I saw in this thread
https://bitcointalk.org/index.php?topic=5129981 that I think which have a small amount of btc they still haven't cleared it. And OP, how much btc which has been frozen in your account?
It's weird because we don't know what's really going on aside from OPs brief 'explanation'. Not saying OP is, but people tend to be overly aggressive with their communication when they go through these problems.
Another thing people tend to do is to send a lot of emails and open a lot of support tickets, which usually leads to a cool down period because of how most support systems flag it as spam, and this only works against people.
Instead of quickly getting a problem solved, you're making it unnecessarily more difficult for yourself. This applies to every service.