I guess the Bitfinex owners are learning as they go along like anyone in business in a fledgling industry. I would put this down to growing pains and that they are learning from their mistakes and would come out stronger and more experienced after this. I doubt they are doing anything with malicious intent, they are just a small business venture with a handful of staff who are going to make honest mistakes. I can understand your frustration though if you feel aggrieved by the situation. Hopefully they will find a solution to prevent this from happening again.