The support system can be enhanced through the internet, phone calls, personally in the offices and so on.
Today its taking some days for a support request to be entirely fullfilled.

I believe there's room for improvement since people should have the option to call for immediate support.
The services provided look like banking services. I would like to have the same support channels banks provide.

This is something that increases the reliability of the whole Bitcoin community.
People need to feel confident about their financial operations.