Hi areezy,
With regards to your query, our compliance team has been in touch with you, will continue to be in touch with you and we are committed to assisting you in the appropriate manner. While I can sympathise with what you have written, there are some things that are not being represented accurately. We cannot comment publicly on individual user's accounts as I am sure you can appreciate however as stated, we are committed to working together to assist where appropriate. Should you have any queries or comments, please get in touch with our compliance team.
Kind regards,
Mark
Sportsbet.io team
Then I would like to ask your platform, there is no reason to freeze my account funds, but also asked me to carry out KYC, even if I did not get any reply from KYC, my money has been frozen in your platform? Can you give a reasonable explanation and solution?