Is this case resolved?
I red trusted Bitbay and wanted to make neutral again because OP of this thread doesn't respond from a very long time and now I see your comment with the same accusation.
bitbay has made my payment. thank you to all who helped.
I don't have any additional questions. Thank you @Malevolent for the info.
I will delete my negative trust in @Bitbay account because the case is resolved.