I think you don't try to search for any information first before you decide to buy bitcoin from paxful. If you can search information about how to buy bitcoin with safe, then I don't think that you will use paxful and you will use localbitcoin because localbitcoin will be the best place for everyone to buy bitcoin with people which is near from their house. At least in localbitcoin, you will found many recommended seller which will help you to have bitcoin.
So my advice gives them time to solve your problem, and you should be patient for a while. Next time, you need to be careful before buying bitcoin in any places, make sure you already search the recommended seller, so you don't have the same experience.