In this case.. there isn't a support at all, because it is not a company.
There is an existing company:
Electrum Technologies GmbH
Its mission is to develop, package and distribute Electrum software, and to provide services to Bitcoin users and businesses.
see:
https://electrum.org/#impressumbut you are right, this is not to provide support and to buy the software from them, but to be responsible mainly for the website.