The technical support, being multilingual, the deadline will be exorbitant to answer the call? Because a good and effective support, will be a great differential for the project.
I have a question for you. Where did you see support to call you back? Always support communicates only through mail.
When I refer to call, I'm referring toto the ticket to be opened. I do not mean that the support can call me, regardless of the country or language of the ticket opened, but I hope the ticket opened is resolved as soon as possible, so it will be what I said in my post, a positive differential.
The problem should be settled, I think the administration will soon be able to resolve this situation.