Cryptsy for me has been all over the place, one minute everything works perfectly with deposit/withdrawal's going through within seconds and then a couple hours later your lucky if a trade goes through.

I think it's due to the infinite amount of coins they have up there. At peak times they would get a fuck load of trades/deposits/withdrawals.

I believe it's 'awaiting your reply' when a support guy has opened/is working on your ticket. Because i had it say awaiting your reply and then probably an hour later my problem was fixed. A little comment "I'm looking into your issue." or something like that would go a long way and would only involve a CTRL+V on their part.