There are really people who are really fan on using up exchangers which arent popular or even havent heard out into crypto space.You will have the question on your mind
on how the hell these people find these stuffs yet searching for the popular ones thru google doesnt really break or cost you a leg.You do only realize when its too late.
For op, you wont have any choice but to wait up for that exchange support to answer but i doubt they dont really care at all.