Have completed mixing about 3 days ago using bestmixer for the first time and sent my coins to the wallet specified by bestmixer.io however the coins still haven't arrived  at the destination address. I have asked support for information on the time delay set but they have so far been very unhelpful and instead of answering my questions have referred me to a generic youtube video of how the service works which is not helping at all.

I simply need to know for my order number when  the coins are due. Why is support not helping me? I have sent them screenshot of the complete tx via their support but no one is helping. Can someone assist?