I am not asking for proof that it will arrive but am qsimply asking how long it will be before it arrives. That all I need to know. This was the first time using this service for myself and our business requires a daily capacity of approx 100 coins a day so really am kindly asking for some assistance and someone to simply answer my question as to how long it will be ie the time delay set
You can also provide us with screenshots of your correspondence with customer support, otherwise it looks a bit strange.
I used to contact customer support and usually the response time takes no more than a couple of hours.