Dear crossevian,

our support has replied to you almost immediately that you have to provide a Letter of Guarantee to receive any comments regarding the order.
For the security and anonymity of our customers, we do not provide any information on the order without a Letter of Guarantee.
You still haven't provided a Letter of Guarantee.

But please note that you have your order number, and with it you can check the order and monitor the order status online.
The support has sent you the link to the video instructions on how to use our service.

Since you have posted your order number publicly, we recommend you to use our mixer again when you receive your funds,
since in the current situation any user can monitor the status of your order in real time.

At the time of publication of this post you will receive your funds in 21 hours.

And yes, you did set a delay of 72 hours, so you have been expecting your funds already for a long time and you will expect them for some time more.
You have set the time delay by yourself during the order, and the support can not help you to change this setting now.

P.S. NowYouAreSee, TryNinja, thanks for your help.