Thank you but I had to post publically to get a response as your support didn't, despite me asking them more than once, tell me how to access the order number online. How do I do that? I still don't know how. Whats the exact url/process?Thanks for sending the video guide but unless i am mistaken the video does not explain how to check an order online.
The user NowYouAreSee posted it above. Basically, that's your order page: [snip]
From there you can download your Letter of Guarantee (along with everybody else now that we have your order id).
Next time, download the Letter of Guarantee BEFORE you even think about sending the coins.