TryNinja and nowyouaresee  thanks so much for your help.

Hi all others thanks too. Finally I think the point everyone is still missing was I did  NOT know what the url was for checking my order. The youtube video does not show it too. Bestmixer thanks but any newbie like me who is not an expert like the rest of you guys will miss this where to check their order number. I can say this much whether it falls on deaf ears or not - why doesn't bestmixer make the system idiot proof so that it's impossible for me to proceed WITHOUT downloading the guarantee? Very simple coding surely??

So do this :

1 pop up a disclaimer to say "if you DONT download the letter of guarantee then support will be unable to help you", which is essentially what happened to me  (until I displayed my order details to the world)

2 In addition put some wording VERY clearly to say "please note your order number url so you can track it's progress without which you cannot check it's progress"

3 add 1 and 2 into your FAQ

BestMixer and all else much appreciated a donation coming your way and yes I am an idiot for not downloading it but also new and inexperienced "users" like me generally are so why not tweak your system to make it more idiot proof by adding the above two points. 

Thanks again all