On the ZCash issue, I suggest asking on the ZCash Subreddit[1] instead. People there are more likely to answer to your issue.
[1]
https://www.reddit.com/r/zec/Hey, sorry, I wasn't able to directly help you as I am not so familiar with Zcash but I propose you move the topic to
Hardware walletsBoard to get proper help.
The Move topic option is on the bottom left.
Cheers.
Thanks for your advice, I will post another topic on the threads mentioned above, but I will also leave this thread here just incase any more helpful comments some newer members may benefit from this as well.