Just to update- I did receive a response to my last email that they are "already working on it" and they want a screenshot of the transaction. Unfortunately the hash has now expired, so I will continue to update on this thread the entire process of refunding in case others either have already used the wallet or wish to use the exchange function. If you do use the wallet, I would currently recommend only exchanging to the main tokens they list, even though other eth tokens will pop up.