Thanks Papasmurf,
I know what you are saying and I'm trying to be patient after getting no where. But you said some things that just struck me the wrong way. Maybe I took it the wrong way, maybe I got it the way you meant it.
My biggest complaint is the interface redirecting me after I change a setting. Every time I click something I may or may not get randomly redirected to some other screen in some other bot. And without much thought of having to scroll up to verify I am in the right bot, I change a setting, the timer fires, the trade gets made and I lose money because I changed the settings on a different bot.
Did I install the HTS wrong? Perhaps. I had to guess about installing .Net4.5 just to get it to load. Administrator mode was fairly obvious after it refused to launch. Was there anything else I needed to do? Don't know. No documentation on installing it.
Another example.
A little bit ago I changed the timer on MACD Histogram on LTC bot to 15 minutes. After the page reloaded I found myself sitting halfway down the page on the BTC bot StochRSI page. WTF? If I restart the server it seems to work ok for about 20 clicks before it loses its damned mind again. Does it happen with just the timer? Nope. Add a new indicator and modify anything in it and you are back at the roulette tables when the page refreshes and you land on a new page and a completely different bot. This cost me money because I wasn't paying attention to something I assumed would work, basic UI experience.
Is it possible that I am the only one experiencing this or do other people just tolerate it because it's the best thing out on the market?
And another...
Overcome Fees Cost. What value is this?! It sure isn't the same fee BTCe uses. If you are going to hide something undocumented then put a label on the button so we know what it is. I watch the software pass several nice sells/buys every day because it is not following the BTCe rates. The console just says "Did not overcome fee costs." My calculator and position say quite the opposite. Make the damn trade.
I'm not looking for massive profits every single moment nor on every trade. That's not my style anyway. I am however looking for consistency. When I set a simple MACD-Histogram 12/26/9 trend rule 15/30 minute timer with StochRSI 14 20/80 then I expect the bot to follow this try to do the right thing as best it can. If it loses because I didn't close it soon enough then that's MY fault. It just doesn't. It just refuses to sell and then follows the trend down trying to buy everything it can. If I put a safety on it then it never completes a trade, ever.
Another feature is miscalculated purchase price and selling price. When you tell the bot to buy 1 share it should know to either add more to the purchase price to cover the fees OR it should purchase 1 minus the fees and put that as your position. It doesn't do this. Why? Because if you are a single pip off on your position it will not trade because there is not enough on hand to complete the trade. I have to constantly monitor the buys and sells to make sure it's trading with the correct amount. All or nothing just close the damn position! If there isn't enough on hand, it should close your entire position anyway. It's what I asked it to do. Not get stuck in some nuance about fractions of a percent that costs major bucks. And if you DO change your position manually....well get ready for that because it's Vegas time on whether the bot will close your position entirely in an uptrend. I would say that 70% of my losses from this software come from configuring it while it's running after assuming I had done it right the Nth time. A nice feature indeed.
My whole point in purchasing this software was to free up some time that I have to sit near a console to make my trades the way I like to do it using the safe methods that I normally employ when trading by hand. I'm not expecting SunGard or Citadel dark pools quality software from a small team of guys who are doing a good thing for the community. But the simple fact is this, I spend more time watching what the bot is doing or not doing while trying to avoid losing several hundred dollars than I do making all the trades myself, by hand and putting those hundreds back in my pocket.
I'm a programmer. I understand what it takes to be committed to a product offering such as HTS. Each day I come back to see if something has been fixed. It hasn't. Just more upgrades to something that is, in my professional opinion, just not production ready.
I like seeing that it's being expanded. I'd be even more happy pausing all the new features and making the existing product solid and well documented.
Is that an unreasonable request or asking too much? It takes a lot more time to code than it does to write out some simple text explaining how your features work to someone that's new to your product offering.
Believe me when I tell you that I am trying to be patient. I've configured, waited, entered positions, lost. Reconfigured, waited some more without entering a position. Waiting some more because it looked like it was working. It did. Expanded the position in an uptrend and lost money by doing so. It's just beyond ridiculous at this point. Feature freeze the product and debug it. No proper unit testing has been done on this. I guarantee it.
Don't get me started on the new features that don't work like BTC China. I spent half a day trying to get a wallet status only to find out that it rarely works, if ever, because of API problems. So please please pleeeeease! For the love of God! If it doesn't work then don't put it in your package.
And there is no way in hell an end user should have to contact a support department to reset an API because of flaky software. I got better things to do than chase someone else's bugs down. It was poor form that you even suggested it in their defense.