You're right about reputation, we've been around for over 5 years and built a good one.
You got that right. So much rubbish in the posts sometimes.
Reputation is hard to come by in this space (or rather, easy to gather a bad one). Every service has its detractors, but I think it's fair to say guys like me keep coming back because of the openness. I've lost money here too but everything's out in the open. I've had my good days, and hope, like all gamblers do, that a good day will return. Can't argue with provably fair, open and transparent odds. Etc. If you're smart and you know how to take advantage of high bonus days, bonus for wagers, etc. you make up for the high edge.